Stillframe Support

Need help with Stillframe, found a bug, or have a feature request? Email me at lysy@hey.com.

When reporting an issue, please include your Stillframe version, macOS version, and a short description of what happened. Screenshots are helpful, but please remove any sensitive information.

Never send passwords, payment details, or private recordings.

What’s included in Basic?

Basic includes Stillframe’s recording and organization features, with playback, history search, and MCP access limited to the last 3 days.

What does Plus unlock?

Plus unlocks access to your full saved history. It’s a one-time purchase, with no recurring subscription.

How do I restore Plus?

Open the Plus purchase screen and click Restore Purchases in the top-right corner. Use the Apple Account you originally used for the purchase.

Where are my recordings stored?

Your recordings are saved in the storage folder you choose on your Mac.